Licence & player protection
Betnero licence and safety
Explore Betnero’s UK gambling licence, the activities it covers and the tools available to players.
Anakatech Interactive Limited
The UK Gambling Commission lists Anakatech Interactive Limited under account 48789. Its remote casino activity has been active since 23 November 2017 under licence 048789-R-327402-014.
- Operator
- Anakatech Interactive Limited
- Account
- 48789
- Licence
- 048789-R-327402-014
Casino
Active remote permission from 23 November 2017.
Real-event betting
Active remote permission from 20 February 2024.
Virtual-event betting
Active remote permission from 20 November 2024.
Identity and source-of-funds checks
Licensed operators must verify age and identity before a customer gambles. Additional checks can cover address, payment ownership and the source of funds. There is no single document list or amount that applies in every case.
Verification should not be deferred until withdrawal if the information could reasonably have been requested earlier. New information or a legal obligation can still require further checks.
Prepare verification documentsLimits, time-outs and self-exclusion
Deposit and loss limits
A deposit limit restricts money paid in. A loss limit and a session limit serve different purposes. Increases to financial limits require a cooling-off period of at least 24 hours and confirmation.
Reality checks and time-outs
A reality check reminds you how long a session has lasted. A time-out is a short break; options may extend up to six weeks. Check the periods available in the account.
Self-exclusion
Self-exclusion is a longer restriction, distinct from a time-out. Ask the operator which accounts and brands are covered by its exclusion.
GAMSTOP
GAMSTOP is the national online self-exclusion scheme for participating gambling services licensed in Great Britain. Anakatech appears on the participating-company list. GAMSTOP offers minimum periods of six months, one year or five years. It does not block every gambling service worldwide.
Complaints and dispute resolution
Raise a complaint with the gambling operator and keep the dates, correspondence and requested outcome. If the operator’s complaint procedure reaches deadlock, or the applicable period has elapsed, ask for its approved alternative dispute resolution provider.